A signed acceptance of the estimate, payment terms and details of the scope of work is required before commencement of the project. Initial consultation is free. Additional time spent discussing project details will be charged at £10 per hour.
If the assignment changes either at the beginning or mid way through the work, the client will be asked to sign a revised booking form, detailing the changes made and any additional charges for the client.
Work can be received either by: email attachment, post, hard-copy or CD-Rom.
All documentation will be scanned using Comodo which is continually updated, however no guarantee can be given and it will remain the clients’ responsibility to ensure they have their own Virus protection.
Final proofreading remains the responsibility of the client, however any mistakes will be rectified free of charge if returned within 48 hours.
A back up CD Rom of the work will be kept for a period of one year, after which this will be destroyed. Any personal data held by us will be in compliance with the Data Protection Act and will not be passed on to third parties unless required by law.
OnlineVA cannot accept liability in the event of flood, fire, theft, accidental damage or loss by the postal system. Proof of postage is not proof of receipt and we advise that any confidential documents be sent via Recorded Delivery.
Virtual Assistants reserve the right to refuse to undertake any work which we believe is unethical or unlawful or we feel we are not able to undertake.
Virtual Assistants use anti virus protection and undertake regular system scans for viruses. If we receive an email of which we are unsure of the content, we reserve the right to delete without opening.
Financial Terms
A 50% deposit is required prior to the start of any new fixed-fee project, with the balance payable upon completion.
Hourly services are invoiced monthly and are payable upon receipt unless otherwise agreed. Timesheets will be provided upon request.
Clients will be charged to the nearest 30 minutes and there is a minimum fee of 30 minutes work charged on all assignments unless otherwise agreed.
Payment must be paid in Pounds Sterling and can be made by personal or business cheque, cash, or direct bank transfer.
All materials will be billed and listed individually on invoices.
The client will be liable to refund any unpaid cheque charges. In the event of any legal action being sought for non payment of invoices, the Client’s right to confidentiality will be deemed to be forfeit and Virtual Assistants may use this information held to ensure payment.
Interest will be charged on any overdue amounts at the rate of 2.5% per month until the account is settled.
